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Get in touch
The fastest way to reach us is by email. Please include your account email and a short description of the issue (and screenshots if relevant) so we can help quickly.
Support
Need a hand with RunExpress? Browse the common questions below, or get in touch and we’ll help you out. We’re a small team and aim to reply within two business days.
Help
Frequently asked questions
How do I get started with RunExpress?
Create a free account, then connect Strava or record runs with our mobile app. Your dashboard, PB progression, and readiness charts populate automatically once your activities sync.
How do I connect Strava?
Go to your settings and tap Connect Strava. You’ll be sent to Strava to authorise access; once approved, your recent activities import automatically and new runs sync going forward.
What’s the difference between the Plan and Coached tiers?
Plan gives you race plans, VDOT-based pacing, and an AI coach that advises on your training. Coached adds custom plans built from chat and automatic calendar edits. Both include a 14-day free trial — see plans & pricing for details.
How do I manage or cancel my subscription?
If you subscribed on iOS, manage or cancel in Settings → Apple ID → Subscriptions on your device. Web subscriptions can be managed from your account billing settings. Cancelling stops future renewals; you keep access until the end of the current period.
Why don’t my runs appear on the dashboard?
Syncing can take a few minutes after an activity finishes. Make sure the activity is saved and visible in Strava (or uploaded from the app). If it still doesn’t appear after a while, sign out and back in, or email us and we’ll take a look.
How is my data handled, and how do I delete my account?
Your activity and personal data remain yours. You can export or delete your account at any time from your account settings — deleting removes your data, including coach chat history. See our privacy policy for full details.
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